Shipping policy
Shipping Policy
This Shipping Policy describes how Vyou (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 3 business days . Orders are not always processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Delivery time depends on the supplier. 3 - 15 days . Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
If there is a longer shipping time on an item , it will be specified on the product page
Shipping Costs
- Standard shipping: free
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 3 days to appear. You can track your package using the link provided here, ( please copy and paste ) or search on our main page tracking your order .
https://vyou.store/pages/track-your-order
Shipping Restrictions
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at veneciait@gmail.com and I will assist where possible. If you have recived a damaged product , within 2 days please take a picture and send it to me .
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 Veneciait@gmail.com
☎️ 613 331 60 12