Refund policy

REFUND POLICY

Our Policy

We want you to love your purchase! If you're not completely satisfied, we offer refunds within 30 days of delivery.

******Damaged or Defective Items

If you receive a damaged or defective item, we'll issue a full refund immediately - no need to return it! Simply contact us within 7 days of delivery with:

Your order number
Photos of the damaged/defective item
Brief description of the issue
We'll process your refund right away and you can keep or dispose of the item.

******Change of Mind Returns

If you've changed your mind about your purchase, you may return it within 30 days of delivery. Please note:

Item must be unused and in original condition
Customer is responsible for return shipping costs
Refund will be processed once we receive and inspect the returned item
Return Address: 1020 Pembridge Crescent , apartment 402 .Kingston ON Canada K7P1R2

How to Initiate a Return

Contact us at veneciait@gmail.com with your order number and reason for return. We'll guide you through the process.

Refunds

Once your return is received and inspected (or your damage claim is approved), we'll process your refund to your original payment method within 5-10 business days.

Questions?

Contact us at veneciait@gmail.com - we're here to help!

Thank you !

Venezia